Tesco
The Listening Shift
Book

The Listening Shift

Transform your organization by listening to your people and helping your people listen to you

Janie van Hool
Practical Inspiration Publishing, 2021

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Editorial Rating

8

Qualities

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  • Overview
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Recommendation

Leadership training emphasizes the importance of honing communication skills. But employees can’t perform at their best unless they feel that management receives and values their input, leadership coach Janie van Hool argues. When people feel heard and understood, collaboration and trust increase, which fosters stronger relationships and reduces fear of change and uncertainty. Her helpful guide offers practical tools for developing the skills and mindset of a “listening leader” – including self-awareness and empathy – and strategies for ensuring your words resonate with your intended audience.

Take-Aways

  • Listening skills are an essential but often overlooked element of clear, effective communication.
  • Nurture a listening culture by identifying and addressing impediments to good organizational listening and communication.
  • Cultivate a better understanding of yourself to engage fully and be wholly present.

About the Author

Communication coach and adviser Janie Van Hool is a former actor who now works with business leaders in a wide range of organizations. She also volunteers with the Samaritans, a UK nonprofit whose members offer an empathetic ear to people in distress.

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