John R. DiJulius III
The Relationship Economy
Building Stronger Customer Connections in the Digital Age
Greenleaf Book Group, 2019
What's inside?
Relationship-centric businesses gain a unique, competitive advantage in a technology-based world.
Recommendation
Don’t confuse digital connectivity with human connection, cautions business consultant John DiJulius. The proliferation of robotic and remote online interactions makes the capacity to form human relationships an essential business skill. Master that ability and deliver exceptional customer service to forge an impregnable competitive advantage. According to DiJulius, putting relationships at the center of your business strategy is the formula for success in the digital age.
Summary
About the Author
Founder of the salon chain John Robert’s Spa and the DiJulius Group, John DiJulius also wrote Secret Service: Hidden Systems That Deliver Unforgettable Customer Service and What’s the Secret? To Providing a World-Class Customer Experience.
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