The Service Factory of the Future
Read or listen offline
Recommendation
Transportation, telecommunications, energy, finance – no matter the industry, no matter the sort of service-related problem, digitization is probably the answer. You witnessed the Industry 4.0 revolution. Now get ready for the rise of the bionic company: a seamless melding of human specialists and robots, analytics, blockchain and artificial intelligence (AI). This new revolution will yield hyper-personalized products and services provided by “dispersed, minimalist workforces.” In this special report, the Boston Consulting Group explains how your company can prepare for the future of service.
Take-Aways
About the Authors
Olaf Rehse is managing director & senior partner in the Boston Consulting Group's Melbourne office, Stefan Hoffmann is director & partner in the Cologne office, Delf Schumann is associate director in Düsseldorf and Shruti Gangwal is a principal in the Sydney office.
Comment on this summary or Start Discussion