Stephen A. Wilson, Dean Hamilton and Scott Stallbaum
The Unaddressed Gap in Cybersecurity: Human Performance
MIT Sloan Management Review, 2020
What's inside?
Cybersecurity operations must adopt disciplined practices to mitigate the high cost of human performance errors.
Recommendation
Cybersecurity breaches cost companies millions of dollars each year, forcing many firms to consider increasing investment in security technology. Stephen Wilson, Dean Hamilton and Scott Stallbaum point instead to gaps in human performance as the root cause of many of these failures. Corporate leaders should establish high-reliability cybersecurity operations (HRCOs) to embed disciplined behaviors and hypervigilance into the corporate culture to address the human performance gap prevalent in many businesses.
Summary
About the Authors
Stephen A. Wilson is cofounder and managing partner at consulting firm Wilson Perumal & Company where Dean Hamilton is chief technology officer and partner, and Scott Stallbaum is a manager.
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