Skip navigation
What Is Six Sigma?
Book

What Is Six Sigma?

McGraw-Hill, 2002 more...

auto-generated audio
auto-generated audio

Editorial Rating

9

Qualities

  • Innovative
  • Applicable

Recommendation

At last! A short, easy-to-read and effortlessly understandable explanation of Six Sigma. In keeping with the brevity and conciseness of this book, we’ll keep this review short: If you want to know what Six Sigma is, what it can accomplish, why it matters to you and how to implement a program of your own, getAbstract strongly recommends that you start with this book.

Take-Aways

  • Six Sigma is a way to improve the operations of your whole business or individual departments by focusing on customer expectations and requirements.
  • With Six Sigma, you improve customer satisfaction and reduce cycle times and defects.
  • The Six Sigma approach entails meeting customer expectations and requirements 99.9997% of the time.

About the Authors

Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm. He has helped to guide Six Sigma initiatives at major corporations and is the co-author of the bestselling, The Six Sigma Way, plus, The Six Sigma Way Team Fieldbook. Larry Holpp is a consultant with Pivotal Resources and an author of books on teams and quality.