Tony Hsieh
Work Life Happiness?
Zappos.com CEO Says You Bet
Business Innovation Factory, 2010
What's inside?
You can have your cake and eat it, too. You don’t need to choose among customer happiness, employee happiness and profits. Just have it all!
Recommendation
Members of older generations may bristle at the notion of fun in the workplace and happiness as a business model. Nevertheless, Tony Hsieh, CEO of online shoe retailer Zappos, contends that “delivering happiness” to your workers as well as your customers is the best way to ensure the success of your business. Hsieh is an engaging, energetic speaker, though the lecture hits a slump when his chief happiness officer joins him on stage to speak about audiences’ enthusiastic receptions of Hsieh’s speeches. If you’re an entrepreneur or executive seeking purpose as well as profits, getAbstract recommends Hsieh’s account of Zappos’s evolution.
Summary
About the Speaker
Tony Hsieh is the CEO of Zappos and author of the New York Times bestseller Delivering Happiness.
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