C. Britt Beemer y Robert L. Shook
Las 14 cualidades indispensables, irrefutables e indisputables de las mejores compañías de servicio en el mundo
C. Britt Beemer and Robert L. Shook
The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Companies in the World
David L. Steward and Robert L. Shook
52 Lessons on Success Straight from The Bible
Robert L. Shook
How to Turn the Pressure On, Without Turning Your Customer Off
From the World's Best Salespeople
Alan R. Schonberg and Robert L. Shook
125 Insider Secrets to Landing Your Dream Job
Joe Girard and Robert L. Shook
