Utilice herramientas CRM de forma eficaz

Bryan Bergeron

A Guide to Customer Relationship Management

Stanley A. Brown and Moosha Gulyez

How to Make Your Customer Relationship Management Vision a Reality

Peter Fader and Sarah E. Toms

Implement a Winning Strategy Driven by Customer Lifetime Value

Simone Laraway

A Step-By-Step Guide To Help You Create New Business Opportunities (The Vocal Bureau - What To Say - How To Say It & Who To Say It To)

Jeb Blount

The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling

Michael D. Krause

Win More Clients with Fewer Cold Calls

Olga Salas et al.

Los retos de la atención al cliente en el universo de las redes sociales

Frederick Newell

How to Win by Letting Customers Manage the Relationship