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Bryan Bergeron
A Guide to Customer Relationship Management
Stanley A. Brown and Moosha Gulyez
How to Make Your Customer Relationship Management Vision a Reality
Peter Fader and Sarah E. Toms
Implement a Winning Strategy Driven by Customer Lifetime Value
Simone Laraway
A Step-By-Step Guide To Help You Create New Business Opportunities (The Vocal Bureau - What To Say - How To Say It & Who To Say It To)
Jeb Blount
The Ultimate Guide to Opening Sales Conversations and Filling the Pipeline by Leveraging Social Selling, Telephone, Email, Text, and Cold Calling
Michael D. Krause
Win More Clients with Fewer Cold Calls
Olga Salas et al.
Los retos de la atención al cliente en el universo de las redes sociales
Frederick Newell
How to Win by Letting Customers Manage the Relationship
