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Administrative Assistant's and Secretary's Handbook
Book

Administrative Assistant's and Secretary's Handbook

James Stroman, Kevin Wilson and Jennifer Wauson
AMACOM, 2008
First Edition: 1995

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Editorial Rating

9

Qualities

  • Applicable

Recommendation

The CEO may seem indispensable, but little changes on a day-to-day basis if he or she is on vacation. On the other hand, if the CEO’s administrative assistant (AA) is out of the office, things can break down fast. The CEO may be the public face of the organization, but the AA (executive secretary, office administrator) is its internal heart and soul. When people need things fixed, from copy machines to schedule conflicts, from lost documents to lost opportunities, they turn to the AA, the all-purpose office expert, who must be knowledgeable, friendly and approachable, even if the CEO is above the fray. Executive secretaries are expected to be superb generalists, able to do a million things efficiently, on time and well. And just how is this possible? Well, look at this big, fat manual for AAs and secretaries. It covers everything, from the elementary to the complex, from telephone procedures to recordkeeping, databases, technology, correspondence and more. If you are an AA or hope to be, this is the ideal guide, with all you need to know in one handy volume. getAbstract recommends it to office administrators in every industry.

Take-Aways

  • Offices cannot function efficiently with a weak administrative assistant (AA), executive secretary or office administrator.
  • Such professionals have numerous responsibilities, and they must do them all well.
  • An AA must be ready at a moment’s notice to take dictation and keep clear notes.

About the Authors

James Stroman has worked as an executive assistant to the owner of a NFL team, a university president and a governor. Kevin Wilson is a training consultant and instructional designer. Jennifer Wauson has produced training programs for Fortune 500 companies.

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