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Article
Artificial Intelligence (AI) and Mediation
Technology-Based Versus Human-Facilitated Dispute Resolution
JD Supra,
2023
Recommendation
The future of mediation could look dramatically different, as AI-based mediators are poised to automate aspects of dispute resolution. While human mediators won’t disappear any time soon, explains professional mediator Audrey Berland in her insightful dive into the future of her industry, AI-based mediators could collaborate with humans to resolve disputes, potentially with more speed and impartiality. While this possible development boasts many positive attributes, facing the legal and ethical concerns surrounding this emerging technology, while confronting its risks of bias, is essential.
Summary
About the Author
Audrey Berland works as a mediator for Miles Mediation & Arbitration.
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