Delivering Government Services Like a Digital Native
Boston Consulting Group,
2022
Recommendation
The Boston Consulting Group’s 2022 Digital Government Citizen Survey revealed a 63% user satisfaction rate with the experiences they encountered with government online services. If your reaction to that statistic ran along the lines of, “Wow, 63% sounds a little generous,” then you’ve likely had a recent experience with government online services, because let’s face it: Online services for government agencies are rarely good. This Boston Consulting Group article offers solutions to bring government services into the future – or at least to the present.
Summary
About the Authors
Neveen Awad, Jonathan Brice, Santiago Ferrer, Heidi Kim and Taylor Stuart are professionals with the Boston Consulting Group.
Comment on this summary or Comenzar discusión