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From Conflict to Courage
Book

From Conflict to Courage

How to Stop Avoiding and Start Leading

Berrett-Koehler, 2022 más...


Editorial Rating

9

Qualities

  • Applicable
  • Engaging
  • Inspiring

Recommendation

Marlene Chism’s decades of experience as a factory worker and more recently as a corporate culture coach give her a unique and valuable perspective on managing conflict and difficult conversations. Like many before her, she advises leaders to face conflict and not avoid it – but she goes on to offer specific advice to help you prepare yourself internally for difficult conversations, so you don’t react to emotional triggers and can listen intently even when you disagree. For leaders especially, this guide to self-regulation, coaching and emotional integrity might make even the hardest conversations more comfortable.

Take-Aways

  • Learning to engage in conflict can help you become a better manager and grow personally.
  • Conflict itself doesn’t cause problems – mismanaging it does.
  • Develop your capacity to confront conflict by learning to tolerate discomfort.

About the Author

Marlene Chism is a consultant and speaker specializing in resolving workplace drama. She’s the author of No-Drama Leadership and Stop Workplace Drama.


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