University of Minnesota - UMN Executive Leadership Insights
Never Split the Difference
A review of

Never Split the Difference

Negotiating as If Your Life Depended on It

Chris Voss and Tahl Raz • HarperBusiness • 2016

Haggling for the hostage or the humdrum: how to handle tense negotiations.

by Ariel Courage

Chris Voss, a former FBI hostage negotiator turned business consultant, has a long career of overcoming tense, difficult situations under his belt. 

 

At first glance, author Chris Voss sounds overqualified. Do you really need a life-saving hostage crisis negotiator and former FBI agent to help you negotiate the sale of a used printer or sign a rental agreement?

Voss makes a convincing case that his experience dealing with crises is highly transferable to more quotidian circumstances.Whether you’re talking down a bank robber or convincing a toddler to go to bed, he says, it all comes down to the same core negotiation skills.

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