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Results That Last
Book

Results That Last

Hardwiring Behaviors That Will Take Your Company to the Top

Quint Studer
Wiley, 2006
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7

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Recommendation

Organizations spend millions of dollars to create perfect logos. They hire expensive firms to design their letterheads, product literature and other collateral materials. Everything must meet exacting specifications. Some even develop their own special corporate colors. But when it comes to leadership and management, many organizations adopt a remarkably casual, even lackadaisical, approach. If there are 900 managers in an organization, it may house 900 different managerial and leadership styles. Management expert Quint Studer can help you standardize your organization’s leadership approach. Often, otherwise tightly buttoned-down corporate organizations standardize everything that they can – except their own leadership methods. getAbstract reports that this book will show you how to accomplish this important objective.

Summary

“Key Tactics”

Your products, services or individual executives don’t make your organization a winner. That triumph comes from the quality of your long-term “evidence-based leadership” (EBL). Good leaders base their actions on best practices, that is, proven methods and strategies. EBL is similar to “evidence-based medicine,” in which doctors use current “best evidence” to plan individual patient care and treatment. EBL has three primary components:

  1. “Aligned goals” – Executives and managers must have objective standards they each can use to evaluate their own performance.
  2. “Aligned behavior” – Employees need consistent work experiences. Make sure your organization’s leaders treat employees in a standardized manner.
  3. “Aligned process” – Basic processes (for example, hiring) must be consistent.

When it comes to performance, don’t expect 100% results from 100% of your people. You can, however, improve most employees’ motivation. Don’t waste time on “low performers.” Low performers bring down the bar for everyone else, including “middle” and “high” performers.

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About the Author

Quint Studer is the founder of a health-care consulting firm that helps organizations achieve service and operational excellence.

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