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The Empathetic Workplace
Video

The Empathetic Workplace

SXSW, 2021


Editorial Rating

9

Qualities

  • Eye Opening
  • Well Structured
  • Concrete Examples

Recommendation

If a team member needs help, employers would be well served to engage, or work relationships and productivity will suffer. Employers who support employees in an empathetic, effective way can strengthen workplace bonds for years to come. In this SXSW video talk, The Empathetic Workplace author Katharine Manning offers five steps to guide you through the process of healthy helping. Manning’s deep insights into the impacts of trauma will help both victims and their supporters navigate difficult emotional terrain in the workplace.

Take-Aways

  • The opposite of “institutional betrayal” is psychological safety.
  • Address an employee’s problem with a five-step approach: “listen, acknowledge, share, empower and return.”
  • Guard against compassion fatigue.

About the Speaker

Former senior attorney advisor on victim rights at the US Department of Justice, Katharine Manning is a legal expert on trauma and author of The Empathetic Workplace.


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