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The Power of WOW
Book

The Power of WOW

How to Electrify Your Work and Your Life by Putting Service First

Mark Dagostino and Tony Hsieh
BenBella, 2019

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Editorial Rating

7

Qualities

  • Visionary
  • Engaging
  • Inspiring

Recommendation

According to Zappos CEO and bestselling author Tony Hsieh, businesses that aspire to thrive need to get out of their comfort zone. Zappos radically transformed corporate culture by empowering employees to self-organize and placing employee happiness and service at the center of its business model, explain Hsieh and Mark Dagostino, urging readers to rethink the corporate paradigm. While many corporations prioritize profits over people, Zappos demonstrates the shortsightedness of that approach, calling on businesses to invest in their most valuable resource: people.

Take-Aways

  • Zappos drives corporate culture change by aligning passion, purpose, and profit.
  • When you go above and beyond to “WOW” employees, they reward you in turn.
  • Assuming positive intent of employees and customers creates a culture of trust.

About the Authors

Mark Dagostino is a seven-time New York Times bestselling author and a former senior writer with People magazine. He’s appeared on platforms such as CNN, Today, The View, and Inside Edition as a celebrity expert.Tony Hsieh is Zappos CEO, as well as the author of the #1 New York Times bestselling book Delivering Happiness.

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