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The Relationship Economy
Book

The Relationship Economy

Building Stronger Customer Connections in the Digital Age

Greenleaf Book Group, 2019 más...


Editorial Rating

7

Qualities

  • Applicable
  • Overview
  • Engaging

Recommendation

Don’t confuse digital connectivity with human connection, cautions business consultant John DiJulius. The proliferation of robotic and remote online interactions makes the capacity to form human relationships an essential business skill. Master that ability and deliver exceptional customer service to forge an impregnable competitive advantage. According to DiJulius, putting relationships at the center of your business strategy is the formula for success in the digital age.

Take-Aways

  • Technological advances have forever changed how people communicate and interact.
  • Companies must concentrate on customer service and building relationships to survive and thrive.
  • Technology improves many aspects of business, but often at the expense of customer service.

About the Author

Founder of the salon chain John Robert’s Spa and the DiJulius Group, John DiJulius also wrote Secret Service: Hidden Systems That Deliver Unforgettable Customer Service and What’s the Secret? To Providing a World-Class Customer Experience.


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