Saltar la navegación
What Is Six Sigma?
Book

What Is Six Sigma?

McGraw-Hill, 2002 más...

audio autogenerado
audio autogenerado

Editorial Rating

9

Qualities

  • Innovative
  • Applicable

Recommendation

At last! A short, easy-to-read and effortlessly understandable explanation of Six Sigma. In keeping with the brevity and conciseness of this book, we’ll keep this review short: If you want to know what Six Sigma is, what it can accomplish, why it matters to you and how to implement a program of your own, getAbstract strongly recommends that you start with this book.

Take-Aways

  • Six Sigma is a way to improve the operations of your whole business or individual departments by focusing on customer expectations and requirements.
  • With Six Sigma, you improve customer satisfaction and reduce cycle times and defects.
  • The Six Sigma approach entails meeting customer expectations and requirements 99.9997% of the time.

About the Authors

Peter S. Pande is president of Pivotal Resources, Inc., a leading organizational improvement consulting and training firm. He has helped to guide Six Sigma initiatives at major corporations and is the co-author of the bestselling, The Six Sigma Way, plus, The Six Sigma Way Team Fieldbook. Larry Holpp is a consultant with Pivotal Resources and an author of books on teams and quality.


Comment on this summary or Comenzar discusión

More on this topic

Learners who read this summary also read

Related Channels