John Shook
Learning to See
Value Stream Mapping to Add Value and Eliminate Muda
Lean Enterprise Institute, 1999
Diriger pour apprendre
Appliquer la méthode A3 de management des processus
Lean Enterprise Institute, 2008
Managing to Learn
Using the A3 Management Process to Solve Problems, Gain Agreement, Mentor and Lead
Lean Enterprise Institute, 2008