Assurer un service exceptionnel

Leonardo Inghilleri and Micah Solomon

The Secrets of Building a Five-Star Customer Service Organization

Ari Weinzweig

Treating Your Customers Like Royalty

Val Gee and Jeff Gee

Seven Keys to Delivering Great Customer Service

Performance Research Associates

Jeanne Bliss

The “Make Mom Proud” Standard for How to Treat Your Customers

Bill Price and David Jaffe

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Thomas A. Stewart and Patricia O’Connell

Service Design, Strategy, and the Art of Customer Delight

Jeffrey Gitomer

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

Adam Toporek

Real-World Tips & Techniques for the Service Front Lines

Chip R. Bell

Creating Awesome Experiences Through Innovative Service

C. Britt Beemer and Robert L. Shook

The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Companies in the World

Gary S. Goodman Ph.D.