Dans : Marketing, Vente

Assurer un service exceptionnel

Résumés

Exceptional Service, Exceptional Profit
Book

Leonardo Inghilleri and Micah Solomon

Exceptional Service, Exceptional Profit

The Secrets of Building a Five-Star Customer Service Organization
Zingerman's Guide to Giving Great Service
Book

Ari Weinzweig

Zingerman's Guide to Giving Great Service

Treating Your Customers Like Royalty
Super Service
Book

Val Gee and Jeff Gee

Super Service

Seven Keys to Delivering Great Customer Service
Delivering Knock Your Socks Off Service
Book

Performance Research Associates

Delivering Knock Your Socks Off Service
Would You Do That to Your Mother?
Book

Jeanne Bliss

Would You Do That to Your Mother?

The “Make Mom Proud” Standard for How to Treat Your Customers
The Best Service is No Service
Book

Bill Price and David Jaffe

The Best Service is No Service

How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Woo, Wow, and Win
Book

Thomas A. Stewart and Patricia O’Connell

Woo, Wow, and Win

Service Design, Strategy, and the Art of Customer Delight
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless
Book

Jeffrey Gitomer

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless

How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Be Your Customer’s Hero
Book

Adam Toporek

Be Your Customer’s Hero

Real-World Tips & Techniques for the Service Front Lines
Sprinkles
Book

Chip R. Bell

Sprinkles

Creating Awesome Experiences Through Innovative Service
The Customer Rules
Book

C. Britt Beemer and Robert L. Shook

The Customer Rules

The 14 Indespensible, Irrefutable, and Indisputable Qualities of the Greatest Companies in the World
Monitoring, Measuring and Managing Customer Service
Book

Gary S. Goodman Ph.D.

Monitoring, Measuring and Managing Customer Service