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Resumos
Book

Joey Coleman

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days
Book

Robert Solomon

The Art of Client Service

54 Things Every Advertising & Marketing Professional Should Know
Book

Peter Cheverton

Key Account Management

A Complete Action Kit of Tools and Techniques for Achieving Profitable Key Supplier Status
Livre

Marshall Goldsmith et al.

Vente : changez vos habitudes pour aller plus loin

Comment gravir les échelons du succès
Book

Marshall Goldsmith et al.

What Got You Here Won’t Get You There in Sales

How Successful Salespeople Take It to the Next Level
Book

Raul Pupo

America's Service Meltdown

Restoring Service Excellence in the Age of the Customer
Book

Stanley A. Brown and Moosha Gulyez

Performance Driven CRM

How to Make Your Customer Relationship Management Vision a Reality
Book

Chip R. Bell and John R. Patterson

Wired and Dangerous

How Your Customers Have Changed and What to Do About It
Book

Jeanne Bliss

Chief Customer Officer

Getting Past Lip Service to Passionate Action
Book

Bryan Bergeron

Essentials of CRM

A Guide to Customer Relationship Management
Book

Gary S. Goodman Ph.D.

Monitoring, Measuring and Managing Customer Service
Book

Robert Spector and Breanne O. Reeves

The Nordstrom Way to Customer Experience Excellence, 2nd Edition

The Inside Story of America's #1 Customer Service Company.