Read or listen offline
Amazon Kindle
résumé audio créé automatiquement
1×
Connectez-vous pour écouter un résumé audio.
résumé audio créé automatiquement
Recommendation
Retail banks have reason for optimism: Their growth rates are now on a par with those before the 2008 crisis. But future profits will hinge on banks’ ability to leverage new technology and maximize trusted customer relationships. In this carefully distilled market analysis, Boston Consulting Group professionals expound on “bionic transformation,” a process that involves integrating human and digital elements to enhance service, personalize value and increase customer fulfillment. getAbstract recommends this perceptive report to financial services executives.
Summary
About the Authors
Muriel Dupas et al. are professionals with the Boston Consulting Group.
Comment on this summary