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Balanced Scorecard Step-by-Step
Book

Balanced Scorecard Step-by-Step

Maximizing Performance and Maintaining Results

Wiley, 2002 plus...

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Editorial Rating

8

Qualities

  • Innovative
  • Applicable

Recommendation

In Balanced Scorecard Step-by-Step, Paul R. Niven expands upon the balanced scorecard methodology he originally developed with Dave Norton 10 years earlier. Balanced Scorecard is designed to focus an entire organization on implementing and improving its strategy. In this book, Niven puts the Balanced Scorecard approach into practice, focusing on the details of implementation and the role of leadership in establishing and maintaining the program. getAbstract recommends this book for any executive looking for nuts-and-bolts knowledge about a performance measurement system that grew into a comprehensive management philosophy.

Take-Aways

  • Use the Balanced Scorecard to measure the performance of your organization and implement your strategy.
  • The Scorecard can help overcome the four main barriers to executing strategy: vision, people, management and resource barriers.
  • The four perspectives to consider in measuring performance are the customer, internal process, learning and growth, and financial perspectives.

About the Author

Paul R. Niven is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector and not-for-profit companies.