Tesco
Business Process Management and the Balanced Scorecard
Book

Business Process Management and the Balanced Scorecard

Focusing Processes on Strategic Drivers

Ralph Smith
Wiley, 2006

Read offline

Editorial Rating

6

Qualities

  • Applicable

Recommendation

The emphasis on process performance as an element of organizational success is growing. Strategy consultant Ralph Smith explains the evolution of strategic processes as tactical weapons in business leaders’ competitive arsenals. He provides a brief analysis of the current state of global competition and demonstrates how what he calls “process-based competition” evolved from Total Quality Management. However, his book is not just historical; it is practical. Smith explains how to create a “strategy map” and how to use it as a foundation for your balanced scorecard. He organizes the final chapters of his book around a six-step flowchart that will help you become an effective strategic-process competitor. The book is concise but dry. Like many authors with systems of their own, Smith advocates using facilitators and consultants – especially himself – to guide you through your strategic process. However, underneath his sales pitch lies a good deal of substance. getAbstract recommends this book to executives who are looking for practical implementation strategies.

Take-Aways

  • Business process management has evolved radically since the 1970s.
  • Formerly, firms did not think about the relationship between their goals and processes. Today, organizations incorporate “process performance” into their strategies.
  • Use a six-step flowchart to implement strategic project management at your company.

About the Author

Ralph Smith has helped hundreds of firms improve their performance and has been a featured speaker at several universities in the United States.

Comment on this summary or Démarrer une discussion