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Crisis Communication
Book

Crisis Communication

Managing Stakeholder Relationships

Routledge, 2019
First Edition: 2019 plus...


Editorial Rating

8

Qualities

  • Applicable
  • Concrete Examples
  • For Experts

Recommendation

Corporate crises may emerge from natural disasters, product defects, industrial accidents, political protests or terrorist attacks. Crises are predictable, academician Audra Diers-Lawson asserts, though their timing is usually uncertain. A company’s continued existence and its stakeholder relationships may depend on effective crisis communication. Diers-Lawson draws on extensive theoretical and practical sources to provide astute guidance on how to prepare for – and cope with – the worst.

Take-Aways

  • Solving the problem at hand is less of a challenge than getting teams to focus on it.
  • Companies must adapt their communications to current stakeholder expectations.
  • Controversies arise from the delta between what organizations do and what shareholders expect.

About the Author

Audra Diers-Lawson is a senior lecturer at Leeds Beckett University, United Kingdom. She serves as chair of the crisis communications division of the European Communication Research and Education Association (ECREA).