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Audra Diers-Lawson
Crisis Communication
Managing Stakeholder Relationships
Routledge, 2019
Aperçu
Companies have suffered irreparable damage from communication failures in times of crisis, so prepare.
Recommendation
Corporate crises may emerge from natural disasters, product defects, industrial accidents, political protests or terrorist attacks. Crises are predictable, academician Audra Diers-Lawson asserts, though their timing is usually uncertain. A company’s continued existence and its stakeholder relationships may depend on effective crisis communication. Diers-Lawson draws on extensive theoretical and practical sources to provide astute guidance on how to prepare for – and cope with – the worst.
Summary
About the Author
Audra Diers-Lawson is a senior lecturer at Leeds Beckett University, United Kingdom. She serves as chair of the crisis communications division of the European Communication Research and Education Association (ECREA).
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