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High-Tech, High-Touch Customer Service
Book

High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

AMACOM, 2012 plus...


Editorial Rating

7

Qualities

  • Applicable
  • Well Structured

Recommendation

Remember the friendly neighborhood stores you went to when you were growing up? Regardless of how modernized today’s trip to the store has become, patrons still want to feel just as valued as you did then. Entrepreneur and author Micah Solomon tells you how to transform today’s tech-savvy customers into loyal, supportive patrons. He provides business and personal anecdotes about consumer trends and the latest techniques for extending exemplary customer service. Despite being slightly repetitive, he does a sound job of showing you how to keep web critics from hurting your business. He also explains how to hire the best employees to create a growth-oriented, tech-supportive culture. getAbstract recommends Solomon’s easy-to-use suggestions to anyone with customers.

Take-Aways

  • Today’s buyers find it easier to have their questions answered on their smartphones than in conversation with a person from your company.
  • Use the web, phone, Twitter and other channels to welcome buyers before they enter your physical or virtual store.
  • Provide customers with easy, effective ways to reach you.

About the Author

Entrepreneur and public speaker Micah Solomon wrote the bestseller Exceptional Service, Exceptional Profit.


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    E. C. 1 decade ago
    Didn't give me what I wanted. Lots of general customer service advice that's been around for 20 years