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How Airbnb Stopped Playing Nice
Article

How Airbnb Stopped Playing Nice

For years, Airbnb was the friendly foil to Uber. But when the stakes got higher, it learned to fight.

Backchannel, 2017

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Editorial Rating

8

Qualities

  • Eye Opening
  • Overview
  • Background

Recommendation

When Airbnb knocks on a city’s door, it usually brings flowers. Bloomberg News journalist and New York Times best-selling author, Brad Stone, shows both the humanity and the business acumen of Airbnb. This excerpt from his latest book, The Upstarts: How Uber, Airbnb, and the Killer Companies of the New Silicon Valley Are Changing the World, celebrates the shrewd strategies Airbnb uses to gain favor with cities and provides context for the reason a New York City deal came to a screeching halt. getAbstract recommends this article to shared-economy enthusiasts and business travelers who have used Airbnb and those considering it.

Take-Aways

  • When an Airbnb guest died of carbon monoxide poisoning, the company took immediate action to prevent any further instances and offered a “humanitarian” settlement to her family.
  • Airbnb worked with the city of Portland, Oregon, to permit Airbnb hosts to operate, collect a lodging tax for the city and ensure renters upheld safety regulations.
  • Airbnb began to replicate the Portland deal: first in US cities and later overseas.

About the Author

Brad Stone is a journalist for Bloomberg News.