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Improving the Performance of Government Employees
Book

Improving the Performance of Government Employees

A Manager's Guide

AMACOM, 2011 plus...


Editorial Rating

8

Qualities

  • Innovative
  • Applicable

Recommendation

Citizens are more likely to see government agencies as lumbering, inefficient bureaucracies than as organizations that produce outstanding customer service, achieve high-quality performance and demand accountability. It doesn’t have to be that way. Veterans Administration human resources expert Stewart Liff outlines methods and tools government managers can use to make their staff members more effective and client-oriented, and to guide them to focus on doing a great job. Liff is a government HR pro, but you don’t have to be an expert to benefit from his book. If you’re looking to inject some enthusiasm and accountability into the government operation you manage, getAbstract recommends this handy guide.

Take-Aways

  • The US Government Performance and Results Act of 1993 requires federal departments and agencies to improve operations and accountability.
  • “Organizational System Design” helps government managers rework their agencies.
  • This strategy covers six systems: “organizational, technical, structural, decision making and informational, people,” and “rewards and recognition and renewal.”

About the Author

Human resources professional Stewart Liff has spent more than three decades in government, most notably at the Veterans Administration.