It Begins with Please and Doesn’t End with Thank You
Transforming Business Etiquette into Sales Performance
Read or listen offline
Cliquez sur le code avec le bouton droit de la souris pour copier l'image.
Remarque : Sur un portail ASP, le lien mentionné à côté du code est spécifique au portail !
Recommendation
Today, proper etiquette seems to be waning, and disrespect is in vogue. Many people, for example, immediately call new acquaintances by their first names, not by Mr., Mrs. or Ms. Or people thoughtlessly interrupt in-person meetings or even face-to-face conversations to take phone calls. If you treat prospects poorly, you’ll never sell them anything, asserts author Edwin P. Baldry. He offers a how-to guide to raise salespeople’s awareness and their courtesy skills by updating yesterday’s civilities and explaining how good manners empower sales.
Take-Aways
About the Author
Edwin P. Baldry, a pioneer in the financial-technology sector, is the co-founder and CEO of EPBCOMMS, LLC.
Comment on this summary or 开始讨论