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Offshore Outsourcing of IT Work
Book

Offshore Outsourcing of IT Work

Client and Supplier Perspectives

Mary C. Lacity and Joseph W. Rottman
Palgrave Macmillan, 2008

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Editorial Rating

7

Qualities

  • Innovative
  • Applicable

Recommendation

For many companies, the outsourcing of information technology offshore has proven to be a mixed bag. It normally (though not always) saves money, but it also can harm productivity and may jeopardize efficiency and service quality. Researchers Mary C. Lacity and Joseph W. Rottman examine IT offshore outsourcing and, quite responsibly, shun preconceived notions. Instead, they present what they’ve learned from comprehensive interviews with hundreds of outsourcing professionals on both the client and supplier sides. They’ve gathered the wide perspectives and drawn reliable conclusions in this thorough if academically written presentation. getAbstract recommends this impressive, scholarly book to CEOs, CFOs and CIOs, as well as to technology professionals and policy makers. It’s a challenging read, given its professional level, but if this is your field the extra effort is completely worthwhile.

Take-Aways

  • When your firm outsources your information technology to offshore sites, the benefits often include lower costs, quick delivery and high quality.
  • However, successful IT outsourcing strategies require that both suppliers and clients pay close attention to all the details.
  • Additionally, such outsourcing requires astute management of stakeholder relationships.

About the Authors

Mary C. Lacity is a professor of information systems at the University of Missouri-St. Louis, where Joseph W. Rottman is an associate professor of information systems.

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