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The Citizen’s Perspective on the Use of AI in Government
Article

The Citizen’s Perspective on the Use of AI in Government


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Editorial Rating

8

Qualities

  • Analytical
  • Applicable
  • Eye Opening

Recommendation

Are people generally for or against using artificial intelligence (AI) in government services and operations? Or, is public opinion more nuanced? The Boston Consulting Group queried more than 14,000 people via the internet to answer these questions. The biannual 2019 Digital Government Benchmarking study makes required reading for anyone interested in the future of tech in government.

Take-Aways

  • AI and other technologies can bring big improvements to government, but their use is controversial.
  • People generally support most government applications of technology – with some notable exceptions.
  • Support for government applications of AI differs by nationality and other demographics.

About the Authors

Miguel Carrasco, Steven Mills, Adam Whybrew and Adam Jura are professionals with the Boston Consulting Group.