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The Conflict Resolution Toolbox
Book

The Conflict Resolution Toolbox

Models & Maps for Analyzing, Diagnosing and Resolving Conflict

Wiley, 2005 plus...


Editorial Rating

7

Qualities

  • Applicable

Recommendation

Gary T. Furlong breaks down the complex interactions that accompany interpersonal conflicts into understandable units and introduces eight models for resolving differences. Because Furlong devotes a single chapter to each model, his book is a useful reference. Experienced mediators can dip in as needed or flip rapidly between examples. It would also make a good textbook, although students may find some of Furlong’s explanations of the nature of conflict overly complicated – and his diagrams only make the problem worse. getAbstract recommends this book to conflict-resolution specialists, human-resource managers, and students and their teachers who are looking for guidance through rocky employee-interaction terrain.

Take-Aways

  • Conflict is natural and happens all the time.
  • Conflicts are complex. Conceptual models can help you define, analyze and understand them.
  • People acknowledge conflict in three steps: Denial, anger and acceptance.

About the Author

Gary T. Furlong is a mediator and conflict-resolution trainer.


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