Ignorer la navigation
The Manager’s Dilemma
Book

The Manager’s Dilemma

How to Empower Your Team’s Problem-Solving (Performance Development Series)

Irial O'Farrell, 2021 plus...


Editorial Rating

8

Qualities

  • Applicable
  • Eye Opening
  • Concrete Examples

Recommendation

Most managers expect to drop everything and jump into problem-solving mode when unexpected issues pop up. There’s just one problem: When managers are fixing problems, they aren’t managing. Managers must decide whether to be fix-it champs or to help their team members develop their own problem-solving skills. Executive coach Irial O’Farrell advocates the second choice: Teach your employees to handle problems as they surface so you can focus on your immediate and ongoing managerial tasks. She advises coaching your team members and confidently turning problem-solving over to them – and she tells you how.

Take-Aways

  • Most employees can identify problems, but many struggle to solve them.
  • Your employees want you to solve problems; instead, teach them how.
  • Employees have three valid reasons to escalate problems to their managers.

About the Author

Ireland’s first and currently only Change Management Institute-accredited Master in Change Management, Irial O’Farrell is a leadership-development trainer and executive coach. She also wrote SMART Objective Setting for Managers: A Roadmap and Values – Not Just for the Office Wall Plaque: How Personal and Company Values Intersect.


Comment on this summary or Démarrer une discussion

  • Avatar
  • Avatar
    D. K. 5 months ago
    Informative take away.
  • Avatar
    D. K. 5 months ago
    Informative take away
  • Avatar
    J. M. 6 months ago
    I like the summary