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Recommendation
Jac Fitz-enz presents a breakthrough approach to measuring your return on investment (ROI) in human capital. This book could have been dull, dry and dusty in someone else’s hands, but instead is absorbing and a pleasure to read. Using studies done by the Saratoga Institute - his own facility - and drawing upon the work of other researchers as well, the author places this new methodology in the context of today’s business challenges, including e-commerce. He pinpoints satisfaction as the baseline value employees pursue, and shows how you will profit by working toward employee fulfillment. getAbstract.com highly recommends this book to those in human resources, and to managers, executives and entrepreneurs who run their own businesses.
Take-Aways
About the Author
Jac Fitz-enz, Ph.D., is called the "father of human capital benchmarking and performance assessment." He began his research in the 1970s and has trained more than 50,000 managers worldwide. He founded and chairs the Saratoga Institute, in Santa Clara, California. The firm’s clients include 90 of the Fortune 100 companies. His previous books include The 8 Practices of Exceptional Companies, How to Measure Human Resource Management, Human Value Management and Benchmarking Staff Performance.
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