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Editorial Rating

8

Qualities

  • Overview
  • Concrete Examples
  • Inspiring

Recommendation

What comes to mind when you imagine transforming a public sector organization? If your first thought was cutting costs, please step aside – the people want more. They want responsiveness, agility and digital engagement. To give the people what they want, public sector organizations need to win at hiring, retaining and engaging top-notch talent. This special report from the Boston Consulting Group describes the four steps required for successful transformation.

Take-Aways

  • The transformation of the Kennedy Space Center offers evidence that the public sector is capable of swift transformation.
  • The first step in public sector transformation is to “take stock of reality,” identifying the root of existing problems.
  • After defining the nature of the job, leaders must select the right tools for transformation.

About the Authors


Brooke Bollyky, Miguel Carrasco, Trish Clancy, Christopher Daniel, Harish Hemmige, Patrick Roche, Ankush Wadhera and Louis Watt are professionals with the Boston Consulting Group.