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A review of
Uncommon Service
How to Win by Putting Customers at the Core of Your Business
The review below was first published in the getAbstract Journal on 27 janv. 2014.
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Great Service, Terrible Something Else
by David Meyer
Harvard Business School’s Frances Frei and Anne Morriss argue that offering great service requires being terrible at something else.
By the same authors
Book
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