Micah Solomon
O Seu Atendimento ao Cliente Faz Isso?
Crie proativamente uma experiência do cliente e promova a fidelidade contínua
McGraw-Hill, 2023
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
McGraw-Hill, 2023
Atendimento de Qualidade para Clientes High-Tech
Conquiste Clientes Fiéis no Novo e Exigente Mundo do Comércio Social
AMACOM, 2012
High-Tech, High-Touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
AMACOM, 2012
Exceptional Service, Exceptional Profit
The Secrets of Building a Five-Star Customer Service Organization
AMACOM, 2010
