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All Eyes on Zoom
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All Eyes on Zoom

How the At-Home Era’s Break-Out Tool Is Coping with Surging Demand and Scrutiny

Alex Konrad
Forbes, 2020
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Editorial Rating

9

Qualities

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  • Background
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Recommendation

The COVID-19 pandemic has closed businesses and schools, and quarantined people in their homes worldwide, creating a surge in working remotely. As a result, the videoconferencing company Zoom has swiftly risen to prominence by enabling businesses to function, students to attend lectures, churches to share services and friends to connect. Writing for Forbes, Alex Konrad cautions that Zoom’s original mission did not include this much attention or this large a variety of uses, so problems inevitably surfaced. Konrad offers insight into a service many now depend on to navigate the demands of social distancing and virtual jobs.

Take-Aways

  • In the era of “sheltering in place,” Zoom has gained importance for work, education and social connection.
  • The coronavirus pandemic caused the number of Zoom users to spike dramatically.
  • Beginning in China, Zoom has provided expanded free access to schools around the world.

About the Author

Alex Konrad, an associate editor at Forbes, covers venture capital, cloud and enterprise software out of New York City.

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