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Balanced Scorecard Step-by-Step
Book

Balanced Scorecard Step-by-Step

For Government and Nonprofit Agencies

Paul R. Niven
Wiley, 2008
First Edition: 2003

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Editorial Rating

6

Qualities

  • Applicable
  • Well Structured
  • Concrete Examples

Recommendation

Government and nonprofit agencies are not always familiar with common business management tools. For such organizations, Paul R. Niven defines the Balanced Scorecard and provides a guide on how to adapt and implement it, demonstrating how agency managers can identify and set up the measurements they need. His language is clear and instructive, and he includes illustrations and a summary at the end of each chapter. Nothing in this book is earth-shattering, but it is a solid, useful guide. getAbstract recommends it to public-sector managers who want to professionalize their operations.

Take-Aways

  • The Balanced Scorecard is a useful management tool, which is based on reliable information and metrics.
  • Design and implement your Balanced Scorecard when things are going well. Don’t wait for a crisis.
  • Be sure your staff can rely on the information your Balanced Scorecard provides.

About the Author

Paul R. Niven is a writer, consultant and speaker on the subject of the Balanced Scorecard. He has created many Balanced Scorecard systems for large and small, public and private organizations. He is the author of Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results.

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