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Conversation Transformation
Book

Conversation Transformation

Recognize and Overcome the 6 Most Destructive Communication Patterns

Ben E. Benjamin, Amy Yeager and Anita Simon
McGraw-Hill, 2012

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Editorial Rating

7

Qualities

  • Applicable

Recommendation

Breakdowns in communication affect your personal and professional lives. Communication professionals Ben E. Benjamin, Amy Yeager and Anita Simon identify six major behavioral patterns that undermine constructive conversations: “yes-buts, mind-reads, negative predictions, leading questions, complaints and attacks.” Each chapter of their insightful manual contains valuable advice, as well as exercises to help you avoid falling into these patterns. getAbstract recommends the authors’ methods to anyone seeking better communication skills in any setting and in any field, and to everyone in business – from the receptionist to the CEO.

Take-Aways

  • What you say and how you say it affect your personal and professional relationships.
  • Only your actions – not your intentions – can change your communication patterns.
  • Break bad habits with self-awareness, better habits and new problem-solving skills.

About the Authors

Anita Simon co-developed the System for Analyzing Verbal Interaction, called SAVI. Ben E. Benjamin and Amy Yeager are certified senior SAVI trainers.

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    G. A. 8 years ago
    Provides the basis on how to communicate effectively. Good summary. It would be great to include in the summary the SAVY framework or model for good and bad practices.
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    K. H. 1 decade ago
    I think this is a good summary and one that will interest anyone wanting a reminder about communicating effectively.