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Future Factors
Report

Future Factors

How Regulation, Client Expectations and Technology Are Transforming Retail Banking

EIU, 2014 mais...

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Editorial Rating

7

Qualities

  • Analytical
  • Scientific
  • Overview

Recommendation

Powerful forces are reshaping the retail banking business: The tectonic plates of customer demand, technological innovation, regulation, demographics and economics are grinding together, sending tremors through already reeling banks and creating an imperative to change. The Economist Intelligence Unit’s survey and analysis suggests that retail bankers who fail to act now will be on shaky ground, while those who find the right balance will ride out the shocks and thrive in the future. getAbstract recommends the report’s thought-provoking take on retail banking’s prospects to bankers, analysts and strategic planners.

Take-Aways

  • In a survey of global retail-banking executives, more than half of the respondents said regulatory oversight will be their biggest strategic challenge in the years up to 2020.
  • Bankers who cater to individuals and small businesses must also keep up with evolving customer demands, technological innovation and potential new competitors.
  • Almost one-third of respondents report ring-fencing their retail operations from other bank businesses, while one-quarter are disposing of their retail businesses altogether.

About the Author

The Economist Intelligence Unit is an independent research and analysis unit.


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