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Managing Conflict at Work
Book

Managing Conflict at Work

Understanding and Resolving Conflict for Productive Working Relationships

Clive Johnson and Jackie Keddy
Kogan Page, 2010

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Editorial Rating

8

Qualities

  • Applicable

Recommendation

Office disagreements that become prolonged disputes can be frustrating to resolve and can cause your firm’s productivity and profitability to suffer. Mediation sessions can last for hours or days. During these sessions, participants may attack each other, curse the mediator or act in other unpleasant ways. Conflict resolution specialists can apply alternative dispute resolution methods to settle disagreements that might otherwise move to the courtroom. Mediators Clive Johnson and Jackie Keddy comprehensively detail the best practices for conflict management and resolution and provide knowledgeable advice about putting these concepts to work. getAbstract recommends their tactics to HR managers, front-line managers and others who must squash office squabbles before they turn into protracted battles.

Take-Aways

  • Workplace disputes reduce productivity, damage morale and cost money.
  • You must deal with discord; you cannot ignore it.
  • Use “alternative dispute resolution” techniques to settle workplace conflicts.

About the Authors

Business consultant, trainer and coach Clive Johnson and consultant and mediator Jackie Keddy are the co-founders of the International Conflict Management Forum and The Janus Partnership.

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    M. A. 2 years ago
    Really useful. thanks a lot
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    p. d. 1 decade ago
    hope this book will be an useful weapon for managing conflict in organisations.