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Mastering Civility
Book

Mastering Civility

A Manifesto for the Workplace

Christine Porath
Grand Central, 2016

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Editorial Rating

8

Qualities

  • Comprehensive
  • Innovative
  • Applicable

Recommendation

How people treat each other matters. “Incivility” in the workplace is rampant and worsening. Organizations that ignore or allow bullying, rudeness, and other disrespectful behaviors suffer lost productivity and employee disengagement. Management professor Christine Porath conducted extensive research on workplace “civility,” surveying thousands of people worldwide in organizations large and small. Porath designed her practical guide for leaders who want to infuse civility into their corporate cultures and for individuals striving to exert a more positive influence. getAbstract recommends this manual on workplace relations to HR professionals, leaders, small-business owners and everyone whose mom already told them to be nice.

Take-Aways

  • Workplace “incivility” is on the rise.
  • Incivility assaults people’s physical and psychological health.
  • Workplace rudeness generates lack of productivity, disengagement, absenteeism and turnover.

About the Author

Georgetown University associate professor of management Christine Porath consults with organizations on civility.   

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