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Moving Away from One-Size-Fits-All in Daily Banking
Report

Moving Away from One-Size-Fits-All in Daily Banking

Martin van den Heuvel, Stefano Valvano, Ian Wachters, Sumitra Karthikeyan, Sushmita Banerjee and Jean-Manuel Izaret
Boston Consulting Group, 2019
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Editorial Rating

7

Qualities

  • Applicable
  • Overview
  • For Experts

Recommendation

Traditionally, people’s relationships with their banks have been personal. But several factors, like regulation, technology, competition and rising expectations, are eroding the bond between banks and their customers, putting profits at risk. Boston Consulting Group professionals advise retail banks on the decisive steps that can avert revenue losses. This useful report will benefit financial professionals concerned with adapting retail banking to the realities of the 21st-century market.

Take-Aways

  • Customers provide banks with data as well as deposits.
  • Retail bankers must redesign their offerings with an eye to flexibility.
  • Banks can work to serve their customers better.

About the Authors

The Boston Consulting Group is a leading global consulting firm. 

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