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Seven Lessons from the Corporate Frontlines
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Seven Lessons from the Corporate Frontlines

Nikolaus Lang, Rami Rafih and Abdeljabbar Chraïti
Boston Consulting Group, 2020
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Companies across the globe have begun emerging from the wreckage caused by COVID-19. Some merely avoided collapse while others are better off now than they were before. In this special report, the Boston Consulting Group provides a number of illustrative case studies which underscore seven key lessons, relevant to businesses in all industries, in how to move from crisis management to a place of stability as the pandemic continues to disrupt “business as usual.”

Take-Aways

  • Companies which responded well to the COVID crisis maintained transparency in their supply chains, agility in operations, and quickly digitized the customer journey.
  • Be agile and resourceful when a crisis interrupts your supply chains and cash flow.
  • COVID represents a perfect opportunity to engage customers and employees digitally.

About the Authors

Nikolaus Lang is a managing director & senior partner in global advantage practice in the Munich office of the Boston Consulting Group. Rami Rafih is a managing director & partner in the Middle East, and Abdeljabbar Chraïti is a knowledge business director in Global Advantage in the Boston Consulting Group’s Casablanca office.

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