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Seven Trends That Will Reshape the Airline Industry
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Seven Trends That Will Reshape the Airline Industry

Ben Wade, Yana Topalova, Nicolas Boutin, Pranay Jhunjhunwala, Hean-Ho Loh, Tom von Oertzen, Masao Ukon and Alan Wise
Boston Consulting Group, 2020
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Editorial Rating

9

Qualities

  • Applicable
  • Well Structured
  • Overview

Recommendation

The world’s airlines have been flying high, enjoying healthy growth and double-digit profit margins during the 2010s. But even before the pandemic brought air travel to a virtual standstill, industry watchers were pointing to uncertainties and potential disruption. A team of experts from Boston Consulting Group – including managing directors and senior partners – outline seven chief trends that industry decision makers should keep on their radar as the industry revs up post-pandemic.

Take-Aways

  • The airline industry is becoming more customer-centric.
  • Airlines are enlisting data science and advanced analytics in that effort.
  • Pressure from many quarters is pushing the industry toward sustainability.

About the Authors

Pranay Jhunjhunwala, Tom von Oertzen and Alan Wise are managing directors and senior partners at Boston Consulting Group. Ben Wade, Nicolas Boutin, Hean-Ho Loh and Masao Ukon are managing directors and partners. Yana Topalova is a partner.

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