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Thanks for the Feedback
Video

Thanks for the Feedback

Douglas Stone and Sheila Heen
Talks at Google, 2014
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Editorial Rating

8

Qualities

  • Concrete Examples
  • Engaging
  • Inspiring

Recommendation

In 1999, Sheila Heen, Douglas Stone and Bruce Patton published Difficult Conversations: How to Discuss What Matters Most. It was an immediate hit and is now a classic of business literature. It took them 15 years to write a follow-up, but when the time came, they knew what topic to broach. Working with corporations and nonprofits, they often asked, “What are your hardest conversations?” and “feedback” always ranked among the top answers. In this talk, Heen and Stone discuss the obstacles to giving feedback, as well as the benefits of learning how to interact with feedback.

Take-Aways

  • Feedback sits at the crossroads of two human needs: the desire to be accepted as you are and the seemingly conflicting desire to learn, grow and improve.
  • Your sensitivity to feedback determines whether you choose to accept it.
  • Before dismissing feedback, take a step back to put it in perspective.

About the Speakers

Sheila Heen and Douglas Stone are lecturers at Harvard Law School. Heen works with the Harvard Negotiation Project, and is the CEO of Triad Consulting, where Stone is a principal.

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